Order Processing
- Orders are processed promptly after successful payment.
- Customers will receive an order confirmation via email containing their order details.
Shipping and Delivery
- Delivery timelines will adhere to the scope of work and terms approved by the customer at the time of purchase.
- Tracking information will be provided once the order is dispatched, where applicable.
Digital Products or Services
- Delivery timelines for digital goods or services will adhere to the agreed-upon scope of work and approval process.
- Access details or downloadable content will be sent via email upon completion of the agreed-upon terms.
Order Modifications
- Changes to orders must be requested within 12 hours of purchase.
- Contact us at [email protected] with your order details to request changes.
Refunds and Returns
Refunds are available under the following conditions:
Physical Products: Items must be returned within 30 days of receipt in their original condition. Return shipping costs are the responsibility of the customer unless the item is defective.
Digital Products: Refunds are provided only in cases of technical errors or where delivery deviates from the agreed-upon scope of work.
- Refund requests must be submitted via [email protected] with the order number and reason for the request.
– Approved refunds will be processed within 14 business days.
Customer Support
For any questions or concerns regarding your order, please contact us at:
Email: [email protected]
Failed Deliveries
If a package is returned due to incorrect address details provided by the customer, additional shipping charges may apply for re-delivery.
Fraud Prevention
Orders flagged for potential fraud may require additional verification. If verification is not completed within 3-5 days, the order will be canceled, and payment refunded.
